Terms and Conditions

Please take a few minutes to review these Terms and Conditions before using the Website. The Website is operated by SRD PRO 3D. Your use of the Website is conditioned upon your acceptance of and compliance with these Terms and Conditions, the Privacy Policy, and other notices and “click through” agreements that we may establish and post from time to time, all of which are hereby incorporated by reference. By visiting or browsing our website, or using the Services, you accept, without limitation or qualification, these Terms and Conditions. If you do not agree to these Terms and Conditions, you may not access or use the Website or the Services.

SERVICES : Through the Website you can obtain information about our services, request a quotation through our online quoting tool, place orders for products and receive such other services as we may offer from time to time. Your access to and use of the Website and the Services are subject to the following terms and conditions (“Terms and Conditions”) and all applicable laws.

QUOTATIONS AND ORDERING: All prices are in Canadian dollars, unless stated otherwise. Quotations are valid for 30 days unless stated otherwise and are subject to review when any pertinent additional information is submitted, or if order details are changed including the quantity of the order, materials, shipping details or delivery date. All electronic data regarding quotations will be held on file for 2 days after quotation has been distributed. All electronic data regarding orders and will be held on file for 2 days after receipt of order. Delivery estimates are subject to confirmation at time of order. Should the customer request changes to the part once the job has started, charges for additional cost and time may be incurred. Adjustments will be sent to the customer in writing for approval prior to resuming the work.

DATA: The customer is responsible for providing files in the formats identified in the quoting tool and verifying correct and valid data before use in manufacturing. If multiple CAD and or Engineering information formats are provided to define engineering specifications, SRD PRO 3D may use any of the provided formats for manufacturing and cannot accept responsibility for identifying discrepancies between such formats.

MATERIALS: SRD PRO 3D assumes no responsibility or liability for the selection of any materials for the goods that are the subject of this transaction. The Buyer is solely responsible for ensuring that materials selected for goods to be manufactured by SRD PRO 3D meet any regulatory requirements or specifications. When post-processing is requested, the customer acknowledges that some finishes may not reach interior surfaces of the part.

PAYMENT AND FEES: You agree to pay all fees and any other charges incurred by you (including any applicable taxes) for the Services you have requested through the Website in accordance with the Quote provided through the online ordering tool or through many manual quotes provided by SRD PRO 3D.

PAYMENT AND INVOICES: All prices are in Canadian dollars unless otherwise specified. All duties, levies and taxes are extra and are the responsibility of the customer, whether such taxes are international, federal, provincial or local. Any forms deemed necessary to waive the collection of any sales tax must be provided to SRD PRO 3D upon request. SRD PRO 3D reserves the right to withhold shipment of parts if an account is in arrears or a credit card has been unable to be processed. All jobs in excess of ONE thousand may require a deposit to begin work. No third party billing will be accommodated. Invoices are due 15 days following submission. In addition to any other remedy available to SRD PRO 3D at law and/or as set out in this Agreement, invoices not paid within 15 days are subject to interest at the rate specified on the invoice on any unpaid sum with interest accruing from the invoice date. If payment is past due, SRD PRO 3D may suspend performance of the Services and withhold deliverables until all payments due are received.

SRD PRO 3D use PayPal for payment and you therefore agrees with PayPal terms & condition. By providing your credit card number and associated payment information, you agree that SRD PRO 3D through Paypal is authorized to immediately invoice your Account for all fees and charges due and payable to SRD PRO 3D hereunder and that no additional consent or notice is required. You agree to immediately notify SRD PRO 3D of any change in your billing address or the credit card used for payment hereunder. SRD PRO 3D reserves the right at any time to change its prices and billing methods, either immediately upon posting notice on the Website or by email delivery to you.

SHIPPING: Quotations issued by SRD PRO 3D will contain an estimated date of shipment, calculated on the basis of the input data. The term of delivery generated by the online ordering system gives a preliminary indication of time for shipment though does not bind SRD PRO 3D in any way. The estimated shipment date is based on the working conditions applicable at the time the agreement is concluded and on the punctual delivery of the materials ordered by SRD PRO 3D for the performance of the work. Should a delay rise for which SRD PRO 3D is not responsible, as a result of a change in the aforementioned working conditions or because materials ordered in time for the performance of the work are not delivered on time, the shipment date shall be extended as required and SRD PRO 3D will not be liable for such delay. SRD PRO 3D cannot be held liable for parts damaged in transit. SRD PRO 3D reserves the right to choose alternate shipping if deemed necessary.

OWNERSHIP:

Content: Unless otherwise indicated, the Website and Services together with their design, text, content, and other matters related to the Website and Services (“Content”) are protected under applicable copyrights, trademarks and other proprietary (including, but not limited to, intellectual property) laws, and all rights therein are the property of SRD PRO 3D or third parties who have granted us permission to use their Content. Except as otherwise provided herein, none of the Content may be used, copied, reproduced, distributed, republished, downloaded, modified, reverse engineered, displayed, posted or transmitted in any form or by any means, without our express prior written permission. We grant you permission to lawfully access and use the Website to upload models, display, download, and archive and print, portions of the Website on a temporary basis for your individual use, provided you do not modify the materials and that you retain any and all copyright and other proprietary notices contained in the materials.

Trademarks and Service Marks: All of SRD PRO 3D’ custom graphics, trademarks, service marks and logos appearing on the Website, unless otherwise noted, are service marks, trademarks (whether registered or not) and/or trade dress of SRD PRO 3D (the “Marks”). All other trademarks, product names, company names, logos, service marks and/or trade dress mentioned, displayed, cited or otherwise indicated on the Website are the property of their respective owners. You are not authorized to display or use the Marks in any manner without our prior written permission. The use or misuse of the Marks or other trademarks, product names, company names, logos, service marks and/or trade dress or any other materials contained herein, except as permitted herein, is expressly prohibited.

Your Models: You represent and warrant that you own or have the right to submit the design, drawing, model or prototype (“Model”) to use through the Website for the purpose of obtaining Services. You hereby grant SRD PRO 3D a non-exclusive, transferable license to copy, modify, and use each Model that you submit through the Website solely for the purpose of providing the Services you have requested. In the event that You modify contact information related to a Model, You further agree that you: a) are authorized or have authorized a person to modify contact information; b) have accurately entered all such contact information; c) You are solely responsible for the consequences of any errors in the entry of contact information; and d) You are solely responsible for all use of this website by anyone you designate to have access to such Models, including any changes made to Models.

HYPERLINK DISCLAIMER: The Website may contain links to other websites maintained by SRD PRO 3D or unrelated third parties. A link to a third party’s website does not mean that we approve, endorse or accept any responsibility for that website, or the use of products and services available through such website. We do not make any representations, or give any warranties, expressed, implied, or otherwise about third party websites.

WARRANTIES, LIABILITY, WORKMANSHIP

Design specifications: SRD PRO 3D assumes no responsibility for the design of the goods that are the subject of this transaction. To the extent that SRD PRO 3D’s personnel recommend design modifications or provide design analysis, simulation, or advice, they do so to help meet the requirements of SRD PRO 3D’ own manufacturing process. These recommendations should be reviewed and verified by customer prior to manufacturing. All recommendations do not have guaranteed results but are used as general practice. Customer retains sole legal responsibility for the design specifications and performance of the goods that are the subject of this transaction. SRD PRO 3D will, to the best of its ability, provide a part representative of the Buyer supplied 3D CAD geometry that conforms to Buyer requested dimensions and tolerances specified on Buyer supplied 2D drawings. This work is done on a “best effort” basis. SRD PRO 3D is not responsible for incorrect, inaccurate, or unaccommodating specifications or desired secondary operations specified by Buyer either verbally or on Buyer supplied 2D drawings.

You warrant that your uploaded 3D CAD data or textual information details sent to SRD PRO 3D for the design and/or fabrication of your goods:

Does not contain anything related to weapons, neither any components or parts used to build a weapon.“Weapons” are broadly defined as: Firearms, firearm component parts, or ammunition, which including:
Any device which will or is designed to or may readily be converted to weapon.
Toy guns or other items with arms-like appearance, and items that look like a gun or any other weapon.
Arms-related items and/or Weapon Accessories. Weapon Accessories refer to parts or components to any weapon if that accessory/part/component contributes to the functioning of the weapon and/or attaches to the item.
Does not violate, misappropriate, or infringe any intellectual party rights (including but not limited to any copyright, patent, design right, trademark, trade secret or any other proprietary rights) or any third-party rights.
Does not contain any sensitive or prohibited content – which includes, but is not limited to:
Abusive, harassing, threatening, defamatory, obscene, drugs, gambles, fraudulent, deceptive,
misleading, offensive, pornographic, racist, xenophobic, illegal information; or content in violation of any applicable industry codes or regulations.
in connection with national leadership, territorial sovereignty, political endorsements, or inflammatory activities like strikes and revolutions.
If SRD PRO 3D discovers any violation of this clause, we may terminate your Order as well as delete relevant data without any liability.

SRD PRO 3D reserves the right to reject any use of our Site and/or Order that is based on User Content that it feels—in its discretion—violates this Acceptable Use Policy. It is and remains Your sole responsibility to comply with this Acceptable Use Policy when using the Site and/or uploading designs to the Site and placing Orders, SRD PRO 3D is not obliged to check the User Content.

Warranty : SRD PRO 3D doesn’t offer any warranty for the design and/or 3D print delivered and shall not be deem responsible for any discrepancies, flaws, or unprecise results. SRD PRO 3D do is best to Design and/or 3D Print goods with the quality, accuracy, and conformity usually achievable and as much as possible matching customer submitted 3D models and/or written design details. ALL SALES ARE FINAL.

Intellectual Property: SRD PRO 3D does not assume any liability for intent of use, regulation, license, or misuse of existing intellectual property including patent infringement, copyright or trademark infringement or other legal conditions that are the responsibility of the products originator or financially responsible party.

DISCLAIMERS: SRD PRO 3D makes no representations or warranties with respect to this website or its contents, including any quotes products or services you receive from this website, which are provided “as is” and on an “as available” basis. We hereby expressly disclaim all warranties, express or implied, including without limitation the implied warranties of title, non-infringement, merchantability, quality and fitness for a particular purpose, with respect to your use of this website including any products or services provided through the site. We do not warrant that this website, its servers or email sent from us will be free of any harmful components (including viruses). We do not provide any representations or warranties against the possibility of deletion, mis-delivery, or failure to store communications, personalized settings, or other data, including without limitation any models submitted by you when you request a quote. The information and all other materials on this Website are provided for general information purposes only and do not constitute professional advice. It is your responsibility to evaluate the accuracy and completeness of all information available on the Website or any website with which they are linked.

EXCLUSION OF LIABILITY: To the fullest extent permitted by applicable law, SRD PRO 3D, and its parent, subsidiaries, employees, agents, suppliers, contractors, successors and assigns, hereby excludes and disclaims liability for any losses and expenses of whatever nature and howsoever arising including, without limitation, any direct, indirect, special, punitive, or consequential damages, loss of use, loss of data, loss caused by a virus, loss of income or profit, loss of or damage to property, claims of third parties, or other losses of any kind or character, even if it has been advised of the possibility of such damages or losses, arising out of or in connection with the use of the website or the services. You assume all responsibility for establishing such procedures for data back up and virus checking as you consider necessary. This limitation of liability applies whether the alleged liability is based on contract, negligence, tort, strict liability or any other basis. If any part of this limitation on liability is found to be invalid or unenforceable for any reason, then our aggregate liability (and any other person or entity whose liability would otherwise have been limited) for liabilities that otherwise would have been limited will not exceed five dollars ($1.00).

YOUR OBLIGATIONS: You represent that you are at least 18 years old. You agree to provide true, accurate, current and complete information about yourself. You agree to use the Website in a manner consistent with any and all applicable laws, rules, regulations, and these Terms and Conditions. You agree not to upload or transmit through the Website any computer viruses, trojan horses, worms, or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer. Your account, including your user name and password, are personal to you and may not be used by anyone else. You are responsible for maintaining the confidentiality of your user name and password and are fully responsible for all activities that occur under your user name or password by you or by anyone else using your user name and password, whether or not authorized by you. You will immediately inform us of any apparent breaches of security such as loss, theft or unauthorized disclosure or use of your username or password (contact us at team@SRDPRO3D.com, or through means listed in the “contact” section of this website) and until we are so notified you will remain liable for any unauthorized use of your account. Any unauthorized modification, tampering or change of any information, or any interference with the availability of or access to this Website is strictly prohibited. SRD PRO 3D reserves all rights and remedies available to it. You agree to indemnify, release and hold us harmless as well as our officers, directors, agents, representatives and employees from any claim, liability, loss, expense or demand, including legal fees, related to your violation of these Terms and Conditions and your access to and use of the Website.

MODIFICATIONS: We reserve the right to update or modify these Terms and Conditions at any time, without prior notice, by posting any such revised version of these Terms and Conditions on this Website. Your continued use of the Website after we have posted the revised Terms and Conditions constitutes your agreement to be bound by the revised Terms and Conditions.

MODIFICATION AND DISCONTINUATION: We reserve the right at any time to modify, edit, delete, suspend or discontinue, temporarily or permanently this Website (or any portion thereof) with or without notice. We will not be liable to you or to any third party for any such modification, editing, deletion, suspension or discontinuance of this Website.

GENERAL: These Terms and Conditions, together with our Online Privacy Policy, and all other click through agreements you may enter into, which are expressly incorporated herein, contain the entire understanding between you and us with respect to use of the Website. Our failure to enforce any provision of these Terms and Conditions will not be deemed a waiver of such provision nor of the right to enforce such provision. In the event any provision of these Terms and Conditions is determined to be invalid, such invalidity will not affect the validity of the remaining portions, and the parties will substitute for the invalid provision a provision which most closely approximates the intent and economic effect of the invalid provision. These Terms and Conditions will be governed by and construed under the laws of British Columbia, Canada, without regard to conflict of law principles. The Website is intended to be accessed only by persons in Canada and the United States. Access to, or use of, this Website may be prohibited by law in certain countries or jurisdictions. You are responsible for compliance with any applicable laws of the country from which you are accessing the Website. You hereby consent and waive all objection to the exclusive jurisdiction of the federal and provincial courts in the Province of British Columbia and venue therein to resolve any controversy or claim arising out of or relating to use of the Website.

SRD PRO 3D 3D is a Canadian Registered company. If you have any questions, please refer to the contact section of this website. You may also contact us via email at team@SRDPRO3D.com.

These Terms and Conditions were last revised February 2024.

COLLECTING AND USING INFORMATION: SRD PRO 3D is committed to protecting your privacy. You may visit most of our Site without providing any personal information to us. But sometimes we need information in order to provide you services that you request, and this policy explains our data policies and practices. Your use of the Site is governed by the Terms and Conditions in addition to this Privacy Policy, and any other notices and “click through” agreements that we may establish and post from time to time.

WE WILL NOT SELL YOUR DATA: SRD PRO 3D does not and will not sell any data you submit to us. We will use it to provide you with a better user experience.

TYPES OF INFORMATION COLLECTED AND WHAT IT IS USED FOR: In general, you can visit our Site without revealing personal information about yourself. Our primary goal in collecting personally identifiable information is to provide you with the best products and services. The only information we collect from you is data you submit to us voluntarily (e.g., name, email address, phone number, affiliated organization, payment information, shipping information, and product information). In addition, our site utilizes cookies to collect information about visitors. This may include the number of times visited, the average time visited, the time spent on a particular page, etc. By using the Site, you consent to our use of cookies. We will use this information to evaluate the use of our Site and to make improvements to it and our products and services. We may collect and store the name of the domain and host from which you access the Internet, the Internet protocol address of the computer you are using, the browser software you use and operating system, the date and time you access our Site, and the Internet address of the Web site from which you linked to our Site. We use this information to measure the number of visitors to our Site, the areas of the Site visited, and to make our Site more useful. We receive and store any information you provide to our Site. You may choose not to provide information, but then you will not be able to use some of the services available on the Site. Unless we specifically disclose at the time of collection, we will not make your customer-specific information available to unaffiliated organizations for commercial purposes unrelated to our business. We may use the information provided by you to make the Site easier for you to use, to improve the Site and our products and services, to help you quickly find products and services, and to alert you to certain special offers, updated information about our products and services, and other new services. By providing us with your contact information, you consent to receiving communication from us. Information about third parties should only be provided if you have demonstrable permission to do so or if the information is available in the public domain. We will rely on the information provided by you as accurate, complete and up to date and you agree to ensure that this will be the case.

HOW DO WE USE YOUR PERSONAL DATA? We will only process personal data, in accordance with applicable law, for the following purposes:

-Responding to your queries, requests and other communications;

-Providing the Services including our website and related features, sale of products and services, subscriptions and other Services;

-Enabling suppliers and service providers to carry out certain functions on our behalf in order to provide the Services, including web hosting, data storage, identity verification, payment systems, technical, logistical and other functions, as applicable;

-Allowing you to use features on our website, when you choose to do so;

-Sending you personalised marketing communications as permitted by law or as requested by you. You have the right to unsubscribe by email to team@SRDPRO3D.com;

-Serving personalised advertising to your devices, based on your interests in accordance with our Cookie Statement below. You have the right to disable cookies as set out below;

-Publishing marketing materials, such as User testimonials. If you wish to make the request that your testimonial be removed you may contact us at team@SRDPRO3D.com;

-Connecting you to third party features, such as social media. Our Websites may include social media features, such as the Facebook “Like” button, or other functionality, such as the “share this” button. These features may collect your IP address or the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the company providing them;

-Ensuring the security of our business and preventing and detecting fraud;

-Administering our business, including complaints resolution, troubleshooting of our website, data analysis, quality control, staff training, testing of new features, research, statistical and survey purposes;

-Developing and improving our Services; and complying with applicable law, including in response to a lawful request from a court or regulatory body.

SHARING INFORMATION WITH THIRD PARTIES: We disclose your personal information as described below and as described elsewhere in this Privacy Policy. We may share your personal information with third party service providers to: provide you with the Services that we offer you through our Website; to conduct quality assurance testing; to facilitate the creation of accounts; to provide technical support; and/or to provide other services to SRD PRO 3D. In order to manufacture the parts you order via the Services, SRD PRO 3D may subcontract a Customer’s manufacturing project to one of our Manufacturing Partners. As part of this process, we may share your information with our Manufacturing Partners to enable them to manufacture the parts, assemblies and/or other items disclosed therein. SRD PRO 3D may also share Manufacturing Partners’ personal information with a limited number of third party business partners who enable us to deliver the Services for those Manufacturing Partners who enroll in our payment or card programs. These third party business partners assist us in delivery of the card and payment programs to you. Examples of these third party business partners include payment processors, credit card network services, and banks or financial institutions. The use of your personal information shared with third party business partners will be governed by their privacy policies. Regardless of any of the choices you make regarding your personal information (as described below), SRD PRO 3D may disclose personal information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on SRD PRO 3D; (c) to protect or defend the rights of SRD PRO 3D or users of the Website or Services; and/or (d) to investigate or assist in preventing any violation or potential violation of the law, this Privacy Policy or our Terms of Use.

HOW WE USE COOKIES: Cookies, as used in herein, are pieces of data that are sent by SRD PRO 3D to the device you use to access the Site that are then sent back to SRD PRO 3D when you visit the Site in the future. Cookies are stored on your device. Our Site may use cookies in order to enhance your SRD PRO 3D experience. Cookies help us to deliver information specific to your interests and to better analyze user traffic patterns so we can better provide content and services. Cookies do not collect personally identifiable information and we do not combine the information collected through cookies with other information to tell us who you are. Our advertisers and ad servers may also use cookies and other devices to determine on an anonymous basis which advertisements have been viewed and who has responded to them, as well as to provide advertisements to you, but these technologies are not used to collect personally identifiable information about you. By using our Services, we assume that you accept having us place cookies on your device. Most Internet browsers automatically accept cookies. However, if you, or another user of your device, wish to withdraw your consent at any time, you have the ability to accept or decline cookies by modifying your browser setting. If you choose to decline cookies, you may not be able to fully experience the interactive features of our website, our platforms and Services.

ACCURACY OF PERSONALLY IDENTIFIABLE INFORMATION: It is important that the personal information you provide to us is accurate. Please contact us at team@SRDPRO3D.com to update or correct any personal information.

LINKS: Our Site may contain links to other sites, including social media like Twitter, Facebook, Instagram, and/or LinkedIn. We have no control over the privacy practices of such other sites and your use of such other sites services may be governed by different privacy policies and terms and conditions. We recommend that you read the terms and conditions, including privacy policies of such other sites prior to use. We are not responsible for the privacy practices or other aspects of third-party sites.

MINOR’S USE PROHIBITED: Minors are not eligible to use our Site and we ask such persons not use the Site and not submit any information to us.

SECURITY: No data transmission can be guaranteed 100 percent of the time. While we strive to protect your information, we cannot warrant the security of information provided to us online. However, once we receive your information, we will do our best to ensure that our systems are functioning properly and will use reasonable and customary efforts to protect the information. We will use appropriate technical and organisational information security measures to try to prevent unauthorised access to your personal data. Some of these measures include encryption software, firewalls, and use of Secure Socket Layers (SSL) protocols. Where you have created or received a password or verification link which enables you to access certain parts of our website or content, you are responsible for keeping such information confidential. We ask you not to share such information with anyone.

CHANGES TO THIS PRIVACY POLICY: Because of the evolving nature of technologies and the way we conduct business, we may amend this policy from time to time and will post any revisions on here. Your use of the Site after such revisions is an acceptance of such revisions.

DEFINITIONS:

-As used herein, the following terms have the following meaning:

-SRD PRO 3D is a Canadian Registered company.

-As used in these Terms, “Site” refers to the SRD PRO 3D website including www.SRDPRO3D.com and all networked websites operated by or for SRD PRO 3D, including the Web Portal, and all data, text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, sounds, music, artwork and computer code made available by or through the Site (“Content”). As used in these Terms, “you” refers to you, the user, including any entity you represent or on whose behalf you are accessing the Site.

NOTICE: If you have any questions or comments, you may contact us through the contact section of the site. You may also contact us via email at team@SRDPRO3D.com.